TERMS OF USE
Wondering Well Behavioral Health, LLC | Effective Date: September 19, 2026
These Terms of Use (“Terms”) govern your access to and use of the website operated by Wondering Well Behavioral Health, LLC (“Wondering Well”), including www.wonderingwell.com and its associated pages, features, and content (collectively, the “Website”).
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the Website.
1. Informational Purpose Only
The Website provides general information about Wondering Well, its services, and behavioral-health topics. Website content is provided for informational and educational purposes only.
Nothing on the Website constitutes medical, psychological, legal, or other professional advice. You should not rely on Website content as a substitute for individualized assessment, diagnosis, treatment, or advice from an appropriately qualified professional.
2. No Therapist-Client Relationship
Accessing or using the Website, submitting an inquiry, sending an email, leaving a voicemail, or otherwise contacting Wondering Well does not create a therapist-client, attorney-client, or other professional relationship.
A therapist-client relationship is established only after Wondering Well has:
Determined that the requested services are clinically appropriate;
Confirmed that applicable professional and jurisdictional requirements are satisfied;
Accepted the individual as a client; and
Completed the required intake, consent, and service arrangements.
Wondering Well is not obligated to accept any person as a client or to provide services in response to an inquiry.
3. Emergencies and Crisis Communications
The Website and Wondering Well’s email, voicemail, and website-contact functions are not emergency or crisis-response services and are not continuously monitored.
If you or another person is in immediate danger, call 911 or go to the nearest emergency department. If you are experiencing suicidal thoughts, emotional distress, or a mental-health or substance-use crisis, contact the the 988 Suicide & Crisis Lifeline via phone, text or chat. In Georgia, call the Georgia Crisis and Access Line (GCAL) at 1-800-715-4225.
Do not use the Website, email, voicemail, or a contact form to communicate urgent safety concerns.
4. Availability of Services
Information presented on the Website does not guarantee the availability, suitability, or accessibility of any service. Services are offered only when permitted by applicable law, professional licensing requirements, clinical standards, and Wondering Well’s policies.
Wondering Well may decline, limit, suspend, or discontinue services when clinically, ethically, legally, or operationally appropriate. Website references to service areas do not constitute a representation that services are available to every person located in those areas.
5. Communications and Privacy
Electronic communications may not be secure. You should not include sensitive medical, mental-health, substance-use, financial, or other confidential information in an ordinary email or general website-contact form.
Information submitted through the Website is governed by the Website Privacy Policy. Information created, received, maintained, or transmitted in connection with an established clinical relationship may also be governed by Wondering Well’s Notice of Privacy Practices and applicable federal and state privacy laws.
The Website Privacy Policy as well as Wondering Well’s Notice of Privacy Practices and Informed Consent for Services are separate from these Terms and should be reviewed independently.
6. No Guarantee of Response
Please allow 24 to 48 hours for a response to any inquiry submitted through the Website. Submitting an inquiry does not guarantee that Wondering Well received it, will respond within a particular period, will offer an appointment, or will accept the sender as a client.
If you believe a communication was not received, you may contact Wondering Well through another published contact method. Do not use repeated communications as a substitute for emergency or crisis services.
7. Accuracy and Changes
Wondering Well endeavors to present accurate and current information but does not warrant that Website content is complete, current, error-free, or suitable for any particular purpose.
Services, availability, credentials, policies, fees, insurance participation, and Website content may change without notice. If Website information conflicts with a written agreement or policy provided to an established client, the applicable written agreement or policy controls.
8. Intellectual Property
Unless otherwise indicated, the Website and its content - including text, graphics, logos, branding, design elements, photographs, downloads, and other materials - are owned by or licensed to Wondering Well and are protected by applicable intellectual-property laws.
You may view and print Website content for your personal, noncommercial use. You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, publicly display, or commercially exploit Website content without prior written permission from Wondering Well.
“Wondering Well Behavioral Health,” the Wondering Well logo, and associated branding may not be used without prior written authorization.
9. Acceptable Use
You agree not to:
Use the Website for an unlawful, fraudulent, threatening, harassing, or harmful purpose;
Interfere with the Website’s operation or security;
Attempt to obtain unauthorized access to the Website or associated systems;
Introduce malware, harmful code, or disruptive technology;
Impersonate another person or misrepresent your identity;
Collect information from the Website through unauthorized automated means;
Submit information that infringes another person’s rights; or
Use Website content in a misleading manner or suggest an affiliation or endorsement that does not exist.
Wondering Well may restrict or terminate access to the Website for conduct that violates these Terms or threatens the Website, Wondering Well, or another person.
10. Third-Party Services and Links
The Website may contain links to third-party websites, scheduling systems, payment processors, directories, maps, social-media platforms, or other external services. These services are operated independently and may be governed by their own terms and privacy practices.
Wondering Well does not control and is not responsible for third-party content, availability, security, accuracy, or privacy practices. A link does not necessarily constitute endorsement.
11. Disclaimer of Warranties
To the fullest extent permitted by law, the Website is provided “as is” and “as available,” without warranties of any kind, express or implied. Wondering Well does not warrant that the Website will be uninterrupted, secure, free from errors or harmful components, or that Website content will produce any particular clinical or other outcome. Nothing in these Terms disclaims or limits any professional duty that cannot lawfully be disclaimed or limited.
12. Limitation of Liability
To the fullest extent permitted by law, Wondering Well and its owner, clinicians, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of, inability to use, or reliance on the Website. This limitation does not apply to liability that cannot lawfully be excluded or limited. These Terms do not alter rights or obligations arising from an established therapist-client relationship or from a separate written agreement governing clinical services.
13. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any legal proceeding arising solely from the use of the Website or these Terms shall be brought in a court of competent jurisdiction located in Georgia, except where applicable law requires otherwise.
14. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.
15. Waiver
Wondering Well’s failure to enforce any provision of these Terms does not waive that provision or the right to enforce it later.
16. Changes to These Terms
Wondering Well may revise these Terms periodically. Revised Terms become effective when posted on the Website unless a later effective date is stated.
Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.
17. Contact Information
Questions about these Terms may be directed to:
Wondering Well Behavioral Health, LLCPO Box 17621, Atlanta, Georgia 30316Telephone: (404) 480-0595Fax: (404) 937-6160Email: info@wonderingwell.com