WEBSITE PRIVACY POLICY
Wondering Well Behavioral Health, LLC | Effective Date: September 19, 2026
1. Introduction
Wondering Well Behavioral Health, LLC (“Wondering Well”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website (“Website”).
Wondering provides outpatient behavioral health services in Atlanta, Georgia, and telehealth services throughout Georgia and South Carolina. This Privacy Policy applies to our public Website. It is separate from our HIPAA Notice of Privacy Practices, which describes how protected health information is used and disclosed in connection with clinical services.
2. Information We Collect
Wondering Well may collect information that you voluntarily provide when contacting us, including your name, email address, telephone number, general questions about our services, and appointment inquiries. Our Website hosting provider may also automatically collect certain technical information, including IP addresses, browser types, device information, pages visited, and general website usage information.
We encourage visitors not to submit detailed medical histories, diagnoses, substance use information, Social Security numbers, insurance identification numbers, or other sensitive information through general Website contact forms or other unsecure meand of communication.
3. How We Use Your Information
Wondering Well may use information collected through the Website to:
Respond to inquiries about our services;
Communicate regarding appointment requests;
Provide information about our practice;
Maintain Website functionality and security;
Identify and resolve technical problems;
Evaluate general Website performance; or
Comply with applicable legal obligations.
Wondering Well does not sell personal information collected through Website inquiries or use it to create targeted advertising audiences based on an individual's interest in behavioral health treatment.
4. Website Communications
Wondering recognizes that seeking behavioral health services is a private and personal matter. General Website contact forms and ordinary email may not provide the same privacy protections as communications through our designated secure Client Portal. Visitors should limit initial inquiries to basic contact information and general questions about services.
Submitting an inquiry through the Website does not establish a therapist-client relationship. Once services are established, clients will receive information regarding approved methods for communicating sensitive clinical information. Any information received through the Website that qualifies as protected health information will be handled in accordance with applicable privacy and confidentiality requirements.
5. HIPAA and Protected Health Information
Wondering Well maintains a separate Notice of Privacy Practices describing the use and disclosure of protected health information under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. Additional confidentiality protections may apply to substance use disorder records under 42 CFR Part 2, where applicable.
This Website Privacy Policy does not replace or limit any rights provided under applicable health information privacy laws. Clients may request a copy of our Notice of Privacy Practices directly from Wondering Well.
6. Cookies and Website Analytics
Wondering Well does not intentionally use advertising tracking technologies to target individuals based on their interest in mental health or substance use treatment.
Wondering Well’s Website is hosted by Squarespace, which may use cookies and similar technologies to support Website functionality, security, and performance. Depending on the Website's configuration, cookies may be used to:
Enable essential Website functions;
Maintain Website security;
Remember visitor preferences; or
Measure general Website traffic and performance.
Visitors may manage certain cookies through their browser settings or available Website cookie preference controls. Disabling certain cookies may affect Website functionality.
7. Third-Party Service Providers
Wondering Well may use third-party service providers to support Website hosting, communications, scheduling, and practice operations. These providers may include:
Squarespace for Website hosting and functionality;
Google Workspace, including Google Voice and Google Meet, for business communications; and
Sessions Health for designated client portal and practice management functions.
Third-party providers may process information in accordance with their respective contractual obligations and applicable privacy policies.
Where a service provider creates, receives, maintains, or transmits protected health information on behalf of Wondering and qualifies as a HIPAA business associate, Wondering Well obtains a Business Associate Agreement as required by law. Wondering Well does not authorize service providers to use protected health information for purposes inconsistent with applicable law.
8. Disclosure of Information
Wondering Well does not sell personal information collected through Website inquiries. Wondering Well may disclose information when:
Necessary to respond to your requests or provide requested services;
Required to support Website operations through authorized service providers;
Required by applicable law or valid legal process;
Necessary to investigate security incidents or protect Website functionality, as permitted by law; and
Otherwise authorized or required under applicable privacy laws.
Protected health information is subject to additional confidentiality requirements. Wondering Well will not disclose protected health information solely because a visitor has submitted a Website inquiry.
9. Data Security
Wondering Well takes reasonable administrative, technical, and organizational measures to protect information collected through the Website against unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or internet storage can be guaranteed to be completely secure. Visitors should avoid transmitting sensitive clinical information through general Website forms or unsecured communications. If you are an established client, please use the communication methods designated by Wondering Well for sensitive clinical information.
10. Data Retention
Wondering Well retains personal information collected through the Website only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, resolve disputes, and maintain appropriate business records. Information that becomes part of a clinical record will be maintained in accordance with applicable medical record retention requirements and Wondering Well’s record retention policies. When information is no longer required, Wondering Well will take reasonable steps to securely delete, destroy, or de-identify it, as appropriate and consistent with applicable law.
11. Your Privacy Rights
Depending on applicable law and the nature of the information collected, you may have rights concerning your personal information. You may contact Wondering Well to:
Request information about personal information you have provided through the Website;
Request correction of inaccurate contact information;
Request deletion of Website inquiry information, subject to applicable legal and record retention requirements; or
Ask questions about how your information is handled.
Requests involving protected health information will be addressed in accordance with our Notice of Privacy Practices and applicable law. Certain information may need to be retained to comply with legal, professional, or regulatory obligations.
12. Third-Party Websites
Wondering Well’s Website may contain links to third-party websites, including external scheduling platforms, educational resources, or other services. Wondering Well is not responsible for the privacy practices, security, or content of websites that it does not control. Wondering Well encourage visitors to review the privacy policies of third-party websites before providing personal information.
13. Children's Privacy
Wondering Well provides services to adults and does not knowingly solicit personal information from children through its Website. Wondering Well’s Website is not directed toward children under the age of 13. If Wondering Well becomes aware that it has collected personal information from a child under 13 through the Website without legally sufficient authorization, Wondering Well will take appropriate steps to address the information in accordance with applicable law.
14. No Emergency Services
Our Website, contact forms, and general email are not intended for emergency communications. Wondering Well does not provide emergency response services through the Website. If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health crisis, you may call or text 988 to reach the Suicide & Crisis Lifeline. Do not use Website contact forms to communicate urgent safety concerns or request immediate clinical assistance.
15. Changes to This Privacy Policy
Wondering Well may update this Privacy Policy periodically to reflect changes in our Website, business practices, technology, or applicable legal requirements. When changes are made, the revised policy will be posted on this page with an updated effective date. Wondering Well encourages visitors to review this Privacy Policy periodically. Material changes will be communicated through additional means when required by applicable law.
16. Contact Information
If you have questions about this Privacy Policy or how Wondering Well handles information collected through the Website, please contact:
Wondering Well Behavioral Health, LLC
Phone: (404) 480-0595
Email: info@wonderingwell.com